I consulted J.P. Morgan on the development and launch of their new API Developer Portal. J.P. Morgan’s APIs process over 50% of e-commerce transactions in the US, moving more than $8 trillion in payments per day, but sparse technical resources led to avoidable support tickets and frustrated developers. The goal of this project was to modernize the developer experience by creating a portal containing developer guides, API reference material, and a developer sandbox. As part of this project, I:

• Created comprehensive content guidelines, roadmaps, and project schedules and established a robust information architecture and content strategy.

• Filled J.P. Morgan’s resource gap in technical writing by performing subject matter expert (SME) interviews and authoring extensive content, including onboarding guides (check out the Quickstart Guide I wrote using the link below!), tutorials, code samples, and API reference material.

• Mentored J.P. Morgan’s technical writers in a weekly call and laid out a framework for their technical communications by creating an SME interview guide, establishing a content intake process, creating content templates, and writing a Developer Portal style guide.