Caitlin Richard

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Caitlin Richard

GET IN TOUCH

Developer Experience Specialist

Your API deserves developers who actually adopt it.

Bad docs kill good APIs. I help companies turn a great product into an even better developer experience through research, documentation, and onboarding strategy.

GET IN TOUCH

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Meet Caitlin

Throughout my career, I've noticed one consistent problem: brilliant engineers building powerful products that developers can't figure out how to use.

That's the problem I'm passionate about solving. I believe technology should be accessible to the people it's built for.

I've worked for two of the largest developer communities in the world: Android Developer Relations and Google Cloud Developer Experience. I enjoy working at the intersection of technology and developer education, helping teams communicate what their products can do and why it matters.

With undergraduate degrees in Communication Studies and Computer Programming, and a Master's in Computer Science, I work comfortably on both the technical and human sides of the developer experience.

Developer Experience Services

My services

Helping dev-tool and API-first companies close the gap between a great product and a great developer experience.

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API & Developer Documentation

Reference docs, getting started guides, and tutorials that reduce time-to-first-call and keep developers moving forward.

API & Developer Documentation

Reference docs, getting started guides, and tutorials that reduce time-to-first-call and keep developers moving forward.

API & Developer Documentation

Reference docs, getting started guides, and tutorials that reduce time-to-first-call and keep developers moving forward.

Developer Portal Strategy

Information architecture, content strategy, and portal design that gives developers everything they need in one place.

Developer Portal Strategy

Information architecture, content strategy, and portal design that gives developers everything they need in one place.

Developer Portal Strategy

Information architecture, content strategy, and portal design that gives developers everything they need in one place.

User Research

Interviews, usability testing, and synthesis to turn developer frustration into a clear, prioritized action plan.

User Research

Interviews, usability testing, and synthesis to turn developer frustration into a clear, prioritized action plan.

User Research

Interviews, usability testing, and synthesis to turn developer frustration into a clear, prioritized action plan.

Onboarding Flow Design

Auditing and redesigning the developer journey from signup to first successful integration, removing every unnecessary point of friction.

DX Audit & Strategy

A full diagnostic of your developer experience with a prioritized improvement roadmap tied to your business goals.

DX Audit & Strategy

A full diagnostic of your developer experience with a prioritized improvement roadmap tied to your business goals.

DX Audit & Strategy

A full diagnostic of your developer experience with a prioritized improvement roadmap tied to your business goals.

Technical Writing

Precise, developer-friendly content across blog posts, tutorials, style guides, release notes, and beyond.

Technical Writing

Precise, developer-friendly content across blog posts, tutorials, style guides, release notes, and beyond.

Technical Writing

Precise, developer-friendly content across blog posts, tutorials, style guides, release notes, and beyond.

Content Strategy
Technical Writing
Onboarding
SME Interviews
Developer Guides
API Reference

User Research
Information Architecture
DX Audits
Style Guides
Sample Apps
Launch Planning

Testimonials

From the engineers and technical leaders who've seen my work firsthand.

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Slava Ukrayini
Lead Engineer & Developer Relations Specialist @ Netflix
"Caitlin and I collaborated on developer guidance, presentation and documentation. Caitlin has been great to work with and I can't recommend her enough. As an engineer, I was stunned by her drive to understand technology and make our products meaningful to developers. To conclude, I'd say that if you have a chance to work with Caitlin - take it!"
Gianfranco Mileo
Technical Program Manager @ Google
"Caitlin is a highly skilled and knowledgable professional who consistently delivers high-quality work. She has a strong technical background and is able to effectively communicate complex technical concepts to non-technical stakeholders. Overall, Caitlin is a valuable asset to any organization."
Wendy Lee
Technical Writing Manager @ Google
"Caitlin is an exemplary professional. She possesses excellent project management skills, solid technical knowledge, exceptional writing abilities, and a collaborative nature. She effectively led the design and execution of content such as web landing pages, developer guides, API references, code samples, and FAQs. Her writing is clear, engaging, well architected, technically informed, and highly polished."
Carlos Vinueza
Ecosystem Engineer @ Android
"[Caitlin] has the ability to effectively manage technical projects, a thorough understanding of the product development process, and is able to successfully guide projects from conception to launch. She has a unique talent in producing highly technical content in an easy-to-understand manner. Furthermore, Caitlin is a dedicated and hardworking individual who is always willing to go the extra mile to ensure that projects are completed to the highest standard. I am confident Caitlin would be an asset to any team."